FAQs
1. How do I place an order on the website?
Simply visit our website, select the product you like, choose the size and color (if available), then click the “Add to Cart” button. Once you have selected the product, click the shopping cart icon and proceed to checkout following the instructions.
2. Can I cancel or edit an order after it has been placed?
Once the order is confirmed and processed, we cannot change or cancel the order. Please check the information carefully before completing the payment. If you need special assistance, please contact us immediately via email [email protected].
3. How long will it take to receive my order?
The order processing time is 1-3 business days. Delivery time may take up to 15 business days, depending on your location and traffic and weather conditions. We will send you an email with tracking information as soon as it is shipped.
4. How do I track my order?
Once your order has shipped, we will send you an email with a tracking number. You can use this number to track the status of your order on the carrier’s website.
5. How much does shipping cost?
The standard shipping cost for each order is $6.99. Shipping costs will be calculated at checkout and will be clearly displayed in your order summary.
6. Can I return or exchange an item?
We currently do not accept returns unless the item is damaged or there is a fault on our part. If you receive a defective item, please contact us at [email protected] for prompt assistance.
7. What if I receive a damaged item?
In the event that you receive a damaged product, please contact us immediately via email [email protected]. We will review it and send you instructions on how to return it or refund it if necessary.
8. What should I do if my order is lost?
If your order is lost, please contact us and the shipping company immediately. We will assist you in resolving the situation, but are not responsible for the loss of the item.
If you have any further questions, please do not hesitate to contact us via email [email protected]. We are here to help!